Effective: 25 August 2026
Service health is published on the status page. Availability measurements exclude scheduled maintenance announced in advance, customer-caused failures, upstream provider incidents and force-majeure events.
KKCSI prioritizes security incidents and broad outages, provides progress updates during material incidents and records resolution details. Support targets vary by plan and are response targets rather than guaranteed resolution times.
Backup schedules and retention depend on the purchased service. Customers remain responsible for independent copies of critical data. Recovery commitments apply only where explicitly included in an order.