KKCSI Terms of Service

1. Scope of Services & Platform Architecture

KKCSI provides a multi-tenant Artificial Intelligence workforce automation platform featuring:

• AI Worker Subscriptions: Autonomous digital agents tailored for 19 business roles, including Customer Service, Sales & Inquiries, Insurance & Takaful, Operations, Corporate Training, and Online Shop management.
• Multi-Channel Integrations: Official Meta WhatsApp Cloud API connectivity, Web Chatbots, Social Studio (Facebook & Instagram), and CRM automation.
• Enterprise Knowledge Base & RAG: Automated document crawling, vector embeddings, and verified business information grounding.
• High-Performance Cloud Hosting: Optional Singapore NVMe DirectAdmin Web Hosting with automated Let's Encrypt SSL and DDoS protection.

2. Account Registration, Tenant Isolation & Security

To use KKCSI, you must create a verified organization account and provide accurate contact and billing information.

• Tenant Isolation: KKCSI strictly isolates tenant data, knowledge bases, customer chats, and database tables at the organizational level.
• Credential Confidentiality: You are responsible for safeguarding your login credentials, API keys, and two-factor authentication. You must notify KKCSI immediately of any unauthorized account access.
• Authorized Representative: The individual accepting these terms represents that they have the legal authority to bind their business or corporate entity.

3. Subscription Billing, Currency & 14-Day Pilot

All subscription plans are billed in advance on a recurring monthly or annual basis:

• Supported Currencies: Local billing is provided in MYR (RM) for Malaysia, SGD (S$) for Singapore, and USD ($) for international accounts.
• Payment Processing: Payments are securely processed via Stripe (Credit/Debit Card, FPX, PayNow) and PayPal. KKCSI never stores raw payment card numbers.
• 14-Day Pilot / Free Trial: Trial accounts grant full access to AI Worker features for 14 calendar days with zero upfront commitment.
• Annual Discount: Annual subscriptions include 2 months free (billed at 10 months upfront for 12 months of service).

4. 1-Click Cancellation, Renewals & Refund Policy

We believe in transparent, frictionless subscription management:

• Cancel Anytime: Subscriptions can be cancelled at any time directly inside the Client Portal with zero cancellation fees or hidden lock-ins.
• End of Billing Period: Upon cancellation, your service remains fully active until the conclusion of your current paid billing period.
• Refund Terms: Because AI Worker compute, GPU inference, and hosting storage are allocated instantly upon provisioning, fees are non-refundable except where mandated by local consumer protection statutes.

5. Customer Data Ownership & Privacy (PDPA Compliant)

You retain 100% intellectual property ownership of all business data, customer documents, PDFs, brand guidelines, and conversation transcripts uploaded to KKCSI.

• Zero Third-Party Model Training: KKCSI will never sell, lease, or use your proprietary business knowledge to train public foundation models.
• Data Protection Compliance: Processing complies strictly with the Singapore Personal Data Protection Act (PDPA) and Malaysia Personal Data Protection Act (PDPA).
• Data Portability & Deletion: You may export your knowledge bases or submit a permanent data deletion request at any time via Data Deletion Instructions.

6. AI Assistant Output & Human-in-the-Loop Supervision

KKCSI AI Workers utilize Retrieval-Augmented Generation (RAG) to provide accurate answers grounded in your verified documents. However:

• AI generation can occasionally produce incomplete or unexpected summaries if source documents contain contradictory information.
• Customers are responsible for reviewing high-stakes financial, medical, or legal outputs and enabling Human Support Handoff where appropriate.

7. Infrastructure SLA, Backups & 99.9% Uptime Commitment

Our infrastructure is hosted in OVH Tier-3 Singapore Datacenters connected to Cloudflare's Enterprise Edge CDN:

• We target a 99.9% uptime commitment for API and assistant streaming services.
• Scheduled maintenance windows are announced in advance via our System Status Page.
• Automated daily encrypted backups are performed for all databases and knowledge vectors.

8. Acceptable Use & Compliance with Third-Party Platforms

You agree to use KKCSI AI Workers only for legitimate, lawful business purposes in accordance with our Acceptable Use Policy:

• Prohibited uses include unsolicited spam, fraudulent phishing, deceptive impersonation, hate speech, or distribution of malicious software.
• WhatsApp messaging must adhere strictly to Meta's WhatsApp Business Messaging Policy and opt-in standards.

9. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law in Singapore and Malaysia:

• KKCSI is not liable for indirect, incidental, or consequential business losses (such as lost profits or third-party platform API outages).
• Our aggregate liability for any claim arising from these terms shall not exceed the total subscription fees paid by you in the three (3) months preceding the incident.
• These terms are governed by and construed in accordance with the laws of Singapore and Malaysia.

10. Contact & Legal Notices

For questions regarding these Terms of Service, billing inquiries, or enterprise agreements, please contact our team:

• Client Portal: https://app.kkcsi.com/portal
• Live Support: Available via WhatsApp and Client Portal Support Tickets
• Headquarters: KKCSI AI Workers · Singapore & Malaysia